Condor Airlines has been operating for over 65 years and generally has a good reputation for its performance. However, they experience delays or cancellations like any other airline.
Condor Airlines is a German leisure airline that has been operating since 1955. They have a good safety record and are members of the International Air Transport Association (IATA) and the Association of European Airlines (AEA).
In this article, I will provide a brief insight into its various policies and my personal experience of flying with Condor. I will also compare it other similar companies and let you know which one I think is best.
Is Condor Airlines Legit?
Yes, Condor Airlines is trustworthy and provides reliable services for flights. It is one of the most popular leisure airlines in the world, with a very high customer rating.
With a fleet of over 50 aircraft, the airline serves over 100 destinations worldwide, including popular vacation spots in Europe, the Caribbean, and North America.
The airline offers a variety of seating options, including standard economy, premium economy, and business class, all of which come with a range of amenities such as in-flight entertainment, complimentary meals and drinks, and comfortable seating. In fact, Condor Airlines was recently named the “Best Leisure Airline” at the 2020 World Airline Awards, a prestigious honor recognizing airlines for their overall quality and customer service.
The airline has implemented several initiatives to reduce its carbon footprint, including using more fuel-efficient aircraft, investing in renewable energy sources, and reducing waste on board
However, occasional issues and delays happen with this airline too. It’s just how they treat with these issues that makes them a superior flight company in my opinion. They are always upfront with information, and in dealing with them, I feel like they were being completely transparent.
Can You Re-Book Your Flights With Condor Airlines?
Yes, Condor Airlines allows customers to re-book their flights under certain circumstances. If you booked via condor airlines, you could easily change your booking by visiting their website.
While traveling, uncertainties are standard, and if you need to change your plans, Condor helps you out of it. That’s another reason why I think they are one of the best airlines. You can vary your flight’s date, time, or destination depending on the type of ticket you purchased and the fare rules associated with it.
Here are the steps you need to follow to re-book your flight.
1. Access Your Booking
Login to the website and view your booking using “My booking.” Click on the re-book option below the dashboard.
2. Select Your Changes
Enter your requested changes in the form provided and submit your search inquiry. You will be provided with a list of all alternative flights. Select your new flight and confirm your information. An overview of your changed booking will be provided.
3. Re-book
Confirm your new booking. In case of any disparity in the price between your original flight and the newly selected flight, you will be required to cover the difference. A confirmation of your re-booked flight will be sent.
What Is The Baggage Allowance At Condor Airlines?
The baggage allowance for Condor Airlines varies depending on the type of ticket you have purchased and the destination you are traveling to.
The table below clearly explains the baggage allowance for every ticket type.
| Economy Light | Economy Classic | Economy Best | Business Class | ||
| Zone 1,2,6 | Small Baggage | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm |
| Carry On(Max. 55 x 40 x 20 cm) | Bookable 8 hours prior from € 9.99 | 1 piece | 1 piece | 2 pieces | |
| Total weight | 8 kg | 8 kg | 10 kg | 16 kg | |
| Zones 3-5 | Small Baggage | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm | Max. 40 x 30 x 10 cm |
| Carry On(Max. 55 x 40 x 20 cm) | Bookable 8 hours prior from € 29.99 | 1 piece | 1 piece | 2 pieces | |
| Total weight | 8 kg | 8 kg | 10 kg | 16 kg |
Here is a table that covers free baggage allowance for adults (and children two years and older).
| Economy Light | Economy Classic | Economy Best | Business Class | |
| Zone 1 | No Hold Baggage | 20 kg | 25 kg | 30 kg |
| Zone 2 | No Hold Baggage | 20 kg | 25 kg | 30 kg |
| Zone 3 | No Hold Baggage | 20 kg | 25 kg | 30 kg |
| Zone 4 | No Hold Baggage | 20 kg | 25 kg | 30 kg |
| Zone 5 | No Hold Baggage | 23 kg | 32 kg | 2 x 32 kg |
| Zone 6 | No Hold Baggage | 23 kg | 25 kg | 32 kg |
In addition to the standard baggage allowance, Condor Airlines also offers the option to purchase additional baggage allowance if needed. Passengers can do this online or at the airport, but purchasing additional baggage online before the flight is usually less expensive.
Additional baggage charges
| +5 kg | +10 kg | +15 kg | +20 kg | |
| Zone 1 | € 39.99 | € 69.99 | € 89.99 | € 99.99 |
| Zone 2 | € 49.99 | € 89.99 | € 129.99 | € 149.99 |
| Zone 3 | € 79.99 | € 139.99 | € 179.99 | € 199.99 |
| Zone 4 | € 79.99 | € 139.99 | € 179.99 | € 199.99 |
| Zone 6 | € 24.99 | € 44.99 | € 64.99 | € 74.99 |
Can You Travel With Your Pets On Condor Flights?
Condor Airlines allows passengers to travel with their pets on certain flights. However, some restrictions and rules must be followed to ensure the safety of the pets and other passengers.
Pets can travel in the cabin or be checked in, depending on their size and weight. Small pets such as cats, dogs, and birds weighing up to 8 kg (17.6 lbs), including the carrier, can travel in the cabin with their owner, provided the page fits under the seat in front of them.
Larger pets can be transported as checked baggage in a suitable carrier in the aircraft’s cargo hold. Passengers must contact Condor Airlines in advance to make arrangements for traveling with a pet, as there are limits on the number of pets that can travel on each flight.
Additionally, pets must be in good health and have all necessary vaccinations and paperwork, including a health certificate from a veterinarian, depending on the destination. Some destinations may also require additional permits or quarantine periods.
There are fees associated with traveling with a pet on Condor Airlines, which vary depending on the size and weight of the pet, as well as the destination. Reviewing the pet travel policies and fees before making travel arrangements is essential.
Who Owns Condor Airlines?
The airline is owned by the Polish Aviation Group (PGL), which acquired the airline in 2020 from Thomas Cook Group, the previous owner. Attestor Capital has reached 51% of the airline and emerged as the parent company.
PGL is the parent company of LOT Polish Airlines and is based in Warsaw, Poland. Under the ownership of PGL, Condor Airlines continues to operate as an independent airline with its management team and employees.
However, the ownership change has allowed Condor to expand its network and collaborate with other airlines in the PGL group. Condor Airlines remains headquartered in Frankfurt, Germany, and operates flights to numerous destinations in Europe, Africa, Asia, North America, and the Caribbean.
How Do You Contact Condor Airlines?
Condor Airlines are prompt, and you can reach them when required. Depending on the nature of your inquiry, there are several ways to contact their customer service department.
Here are some of the simplest ways to contact Condor Airlines.
- Phone: You can call Condor Airlines customer service at +49 6171 6988922 (for calls outside of Germany) or 01806 767767 (for calls within Germany). You can also find a list of phone numbers for specific countries on the Condor Airlines website.
- Email: You can email Condor Airlines customer service using the contact form on their website. Go to the “Contact” page and fill out the form with your inquiry. A customer service representative will respond as soon as possible.
- Social Media: The airline is active on various social media platforms, including Facebook, Twitter, and Instagram. You can send a message or tweet to their social media accounts with your inquiry, and a customer service representative will respond as soon as possible.
- Airport Offices: If you’re at the airport, you can visit a Condor Airlines ticket counter or offices to speak with a representative.
You may use German or English language for communication.
Final Remarks
By now, I am sure you know a lot about Condor Airlines.
Let’s have a quick recap.
Condor Airlines is legit; its performance is generally considered reliable and safe. Their customer service is great, and the company is very transparent about any issues that arise. You can definitely use them to make your bookings.
My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.
