Hopper is a travel agency, and their travel booking application is legitimate. The app allows you to track your trip prices and will send notifications about when to book them.
Hopper partners with many airlines, hotels, homes, and car rental providers to provide customers with the perfect vacation at the best price. It has become one of the most popular travel booking apps and has received recognition for its innovative features.
But why would one use Hopper? What are a few of its features?
If you need more clarification about the Hopper app, this article is for you. I will cover all the details of the application.
As someone who loves traveling, I understand the uncertainties while planning a trip. Besides, I will mention the possible issues with the app and guide you to improve your booking experience.
How Legit Is The Hopper App?
Hopper is a legitimate travel booking app that allows users to search for and book flights and hotels. Hopper has been in operation since 2015 and has a reputation for being a trustworthy and user-friendly travel app.
The app uses advanced algorithms and extensive data analysis to predict future flight prices. It helps users find the best deals on flights and hotels.
It has tools that monitor flight prices, receive price prediction notifications, and book flights and hotels directly through the app. Hopper also offers car rental options along with hotel and flight bookings.
Hopper has received positive reviews and has been featured in several prominent media outlets, including The New York Times, The Wall Street Journal, and Forbes.
Is It Safe To Book From Hopper?
Yes, it is safe to make a booking through Hopper. Hopper is a legitimate travel booking app that uses secure methods to protect users’ personal and financial information.
When booking through Hopper, users can expect the following security measures-
1. Encryption
Hopper uses encryption technology to protect users’ personal and financial information. Credit card numbers and passport information during the booking process are encrypted.
2. Secure payment gateway
Hopper partners with secure payment gateways like Stripe to process user payments. These payment gateways are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means they adhere to strict security standards to protect financial information.
3. Industry-standard security practices
Hopper follows industry-standard security practices to protect user data, including regular security audits and penetration testing.
4. User privacy
Hopper’s privacy policy outlines how the company collects, uses, and shares the personal information of its customers. The policy is available on the Hopper website for users to review.
Booking through Hopper is generally considered safe as users take the necessary precautions. Protect your personal information using strong passwords and regularly monitoring your credit card statements.
What Are The Problems Of Using Hopper?
Hopper has some drawbacks and limitations that users should know before using, like any other mobile app. The working of the app and some of its underlying terms may need fixing for the users.
It takes work to ensure the perfect functioning of a predominant app. Here are some common issues that users may face when using Hopper.
1. Limited destinations
Hopper primarily focuses on flights and hotels in North America and Europe, so users may have limited options for travel to other regions.
2. Hidden fees
Some users have reported being charged additional fees, such as booking or change fees. These were not disclosed when booking through Hopper.
3. Lack of flexibility
Hopper’s prediction algorithms are based on historical data, so the app may not provide real-time price predictions for flights and hotels. This can result in users paying more than expected or needing help booking their preferred travel options.
4. Limited flight options
Hopper primarily focuses on low-cost carriers, so users may have limited flight options on more traditional airlines.
5. User interface
Some users have reported that Hopper’s user interface could be clearer to navigate due to unknown interruptions, making it challenging to find the information they need or to complete a booking.
6. Technical Complications
One of the main difficulties faced while using Hopper is that it is slow and takes quite some time to load some pages. The app’s code contains a few errors and occasionally faces bug issues.
7. Customer service
Some users had reported difficulty getting in touch with Hopper’s customer service team or had had issues with the responsiveness of the customer service team when they needed assistance.
These are some common issues that users may face when using Hopper. Nonetheless, these issues may only apply to some users, and Hopper has received positive reviews from many satisfied customers.
Do They Provide Good Customer Service?
Hopper’s customer service quality can vary and has been a point of contention for some users. There are multiple difficulties getting in touch with Hopper’s customer service team.
Some users have reported positive experiences with Hopper’s customer service, praising the company for its helpful and responsive support team. However, multiple users had reported negative experiences with the responsiveness of the customer service team when they needed assistance.
Hopper’s customer service options include email support and live chat. The quality of customer service can be influenced by factors like the complexity of the issue, the time of day, and the workload of the customer service team.
The app faces interruptions and technical issues at times. Some of their features have underlying terms that might be confusing to many.
This results in unwanted outcomes and accidental harassment which calls for proper guidance from customer service. The required quality needs to be met, and many users need help solving their issues as they cannot contact them or receive no response.
Who Is The Owner Of The Hopper App?
Hopper is a privately held travel booking app founded by Joost Ouwerkerk, Frederic Lalonde, and Nicolas Zakaria in 2007. The company is based in Montreal, Canada, and has offices in Toronto, Boston, and London.
Hopper is not publicly traded and is owned by its co-founders and private investors. The company has raised over $230 million in funding from investors, including BDC Capital, Brightspark Ventures, and OMERS Ventures.
Hopper is one of the leading travel booking apps, offering a range of features designed to help users find and book the best travel deals, including flight and hotel booking, price prediction algorithms, and personalized travel recommendations. The app is available in over 30 languages and has been downloaded over 100 million times.
Final Remarks
I have often seen people getting skeptical about using Hopper App. I clarified all your doubts regarding the same through this article, so you are assured that the company is not a scam.
Let us go through the article in brief.
Hopper is a legitimate and reliable travel booking app that allows hotel bookings and car rentals. They are not a scam, and you can use them to make your bookings.
My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.
